Privacy Policy

Last Updated: May 21, 2026.

At Grizzly Casino, we are committed to providing a secure and transparent gaming environment for our players across Canada. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services at grizzlycasino-canada.com.

We recognize the importance of privacy and are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws, such as the Freedom of Information and Protection of Privacy Act (FIPPA) in Ontario and the Act respecting the protection of personal information in the private sector in Quebec. Our operations are designed to meet the high standards expected by our Canadian players, ensuring that your data — whether you are chasing a "snipe" jackpot on a hockey-themed slot or betting on the NHL — remains safe and confidential.

1. Data Controller Information

For the purposes of applicable data protection laws, Grizzly Casino is the data controller of the personal information we collect. If you have any questions, concerns, or requests regarding your data, you can contact our dedicated support team at [email protected]. We pride ourselves on offering bilingual support to ensure all our players, from Vancouver to Montréal, are fully informed about their privacy rights.

2. Information We Collect

To provide you with a premium gaming experience, we collect various types of information. We strive to be transparent about what we collect and why.

A. Personal Identification Information:

When you create an account, we require information to verify your identity and age, as required by law. This includes:

  • Full name and date of birth.
  • Residential address in Canada.
  • Email address and phone number.
  • Government-issued identification (if required for age verification or anti-money laundering compliance).

B. Financial and Transactional Information:

We process transactions in Canadian Dollars (CAD). To facilitate your deposits and withdrawals using methods like Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency, we collect:

  • Payment method details (e.g, transaction IDs, billing address).
  • Records of your deposits, withdrawals, and bonus claims (e.g, match bonuses or free spins).
  • Compliance documentation to ensure funds are legitimate, aligning with our commitment to responsible gaming and fraud prevention.

C. Technical and Usage Data:

When you access our platform, we automatically collect information about your device and how you interact with our site. This helps us optimize performance for your browser or mobile device, whether you are playing in a quiet cabin or on the go. This includes:

  • IP address and device identifiers.
  • Browser type and operating system.
  • Gaming history (e.g, your favorite titles like Mega Moolah, Starburst, or live dealer blackjack sessions).
  • Navigation data and timestamps.

3. How We Use Your Information

We use your data to operate our business efficiently and provide you with a personalized, "beauty" of an experience. Specifically, we use your information to:

  • Create and Manage Accounts: Verify your identity to comply with provincial regulatory requirements, such as those set by iGaming Ontario (AGCO) or relevant provincial bodies.
  • Process Payments: Facilitate secure deposits and withdrawals in CAD. We ensure your financial data is encrypted and handled according to industry-standard protocols.
  • Provide Gaming Services: Enable your access to our games and ensure fair play.
  • Support and Communication: Respond to your inquiries via [email protected]. We may reach out regarding your account status, bonus offers, or updates to our terms.
  • Compliance and Security: Monitor for fraudulent activity, detect potential issues with account security, and adhere to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  • Responsible Gambling: Monitor gaming patterns to identify potential signs of problem gambling. If we suspect risky behavior, we may reach out with resources like the Problem Gambling Helpline (1-888-230-3506) or ConnexOntario (1-866-531-2600).

4. Legal Basis for Processing

We process your personal information based on:

  • Contractual Necessity: Processing is required to perform the services you requested when you open an account.
  • Legal Obligation: We must collect and retain data to comply with federal and provincial laws, including age verification and AML regulations.
  • Legitimate Interests: We use data to improve our service, maintain security, and prevent fraud, provided these interests do not override your fundamental rights.
  • Consent: Where required by law, we will obtain your explicit consent, such as for marketing communications or when you opt into specific bonus programs, particularly under the iGO framework where bonuses are not auto-applied.

5. Sharing and Disclosure of Information

Grizzly Casino does not sell your personal information. We only share your data with trusted third parties under strict contractual obligations:

  • Payment Processors: To enable your transactions via Interac, iDebit, etc.
  • Game Providers: To facilitate the delivery of high-quality games from reputable studios.
  • Regulatory Bodies: If required by law, we may share information with organizations like the Alcohol and Gaming Commission of Ontario (AGCO) or other provincial regulators.
  • Legal Requirements: If compelled by a court order or authorized law enforcement agency within Canada, we will disclose information as required by law.

6. Security Measures

Protecting your data is our top priority. We employ advanced security measures to ensure your information is kept private. Our site uses SSL encryption to protect data in transit. We also utilize firewalls and regular security audits to monitor our systems. Your account security is paramount — we encourage you to keep your login credentials private and use strong, unique passwords.

7. Your Rights Under Canadian Law

As a resident of Canada, you have specific rights regarding your personal information under federal and provincial legislation:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right of Rectification: You have the right to correct inaccurate or incomplete information.
  • Right to Withdrawal Consent: You may withdraw your consent for certain processing activities, such as marketing emails, at any time.
  • Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal obligation to maintain records for regulatory and tax purposes.

To exercise these rights, please contact our support team at [email protected]. We will respond to your request within the timeframes mandated by local law.

8. Cookies and Tracking Technologies

We use cookies to improve your user experience. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and analyze site traffic. You can manage your cookie preferences through your browser settings; however, disabling them may affect the functionality of our site, such as our live dealer games or sports betting modules for the NHL or CFL.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For instance, even after you close your account, we may be required to keep financial records for a period of several years to comply with provincial and federal tax and anti-money laundering regulations.

10. Responsible Gambling and Privacy

We are deeply committed to responsible gaming. Protecting your data includes keeping your records of self-exclusion or deposit limits strictly confidential. We encourage our players to use tools like deposit limits and session reminders. If you ever feel that your "snipe" for a big win is becoming a problem, we provide direct access to the Problem Gambling Helpline and provincial resources. Your data regarding self-exclusion is handled with the utmost sensitivity and is shared only with the necessary parties to enforce your request.

11. International Transfers

While our primary operations are focused on the Canadian market, some of our service providers or servers may be located outside of Canada. Whenever we transfer your data internationally, we ensure that the recipient is bound by adequate data protection standards that are at least equivalent to the protections provided under Canadian law.

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or by posting a notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please reach out to us:

Email: [email protected].

We take your concerns seriously and aim to address them promptly and professionally. Whether you are inquiring about a withdrawal from your CAD balance or have concerns about your data, our team is here to help you enjoy your experience at Grizzly Casino safely.

Remember, playing at a regulated casino is the best way to ensure your privacy and security. By choosing to play at our platform, you are trusting a site that respects Canadian regulations and prioritizes your peace of mind. Let’s keep the game fair, the "dangles" sharp, and the play responsible.

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